Privacy Policy

Introduction

Welcome to THELEMATICS.COM, operated by 2u2 Web Technologies and affiliated entities ("the Company"). We prioritize the privacy of our online visitors and customers worldwide, including users of THELEMATICS.COM. Our commitment to safeguarding your privacy extends to compliance with relevant global regulations, such as the European Union General Data Protection Regulation ("GDPR") and the Swiss and EU Privacy Shield Frameworks.

1. Definitions

In this Privacy Policy, "Personal Data" refers to any information capable of identifying you directly or indirectly. It encompasses various data types, including but not limited to:

(i) Account registration details on our website and in our App; (ii) Support requests or problem reports submitted by you; (iii) Information derived from using specific services or features; (iv) Responses to surveys or questionnaires; (v) Technical information like IP addresses, browser details, etc.; (vi) Transactional information, including purchases and payments; (vii) General website interaction data, such as URLs visited, page response times, etc.; (viii) Data obtained from third parties like business partners or payment services.

Additionally, the Company processes anonymous, aggregated data to analyze customer behaviors and demographics, ensuring individual anonymity. This data helps us understand usage patterns without identifying specific customers. We may share this anonymous data with third parties. Please note that third-party services offered through our site are subject to their respective privacy policies.

By using our website, you consent to our privacy policy. If you disagree with this policy, please refrain from using our website(s).

2. Purpose of Data Collection and Processing

We collect and process Personal Data for various reasons, including:

(a) Providing and improving our services to fulfill our agreement with you; (b) Researching, designing, and launching new features or products; (c) Sending alerts, updates, or information about our services as per your preferences; (d) Managing transactions and collecting overdue amounts; (e) Responding to legal proceedings or safeguarding our legitimate interests; (f) Complying with legal obligations; (g) Communicating with you and addressing your inquiries; (h) Direct marketing with your explicit consent; (i) Conducting purposes directly or incidentally related to the above; (j) When you provide consent for specific purposes.

These purposes determine the types of Personal Data we collect, how we use it (section 3), how long we retain it (section 4), who can access it (section 5), and the rights available to you (section 6).

3. Types of Data We Collect and Process

3.1 Basic Account Data

When you create an account, we collect your email address, country of residence, and require you to choose a username and password. This information is essential for registration, and you must keep your password confidential.

3.2 Transaction and Payment Data

For online transactions, we may collect payment data to facilitate transactions securely.

3.3 Other Explicitly Submitted Data

We collect and process data explicitly provided by you, such as forum posts, chat messages, feedback, or contest entries.

3.4 Website Usage Data

We gather information about your interaction with our websites, including browser and device details, for analytical purposes.

3.5 Service Usage Data

To deliver services, we collect information about your activity within our services, including preferences and device information.

3.6 Tracking Data and Cookies

We use Cookies and similar technologies to analyze user behavior, improve services, and customize user experiences. You can manage cookie preferences through your browser settings.

Third-Party Tracking and EU Regulations: In compliance with EU regulations, we ensure transparency regarding third-party tracking on our platform. Any third-party services utilized for tracking purposes adhere to GDPR guidelines, ensuring the protection of your Personal Data.

3.7 Third-Party Services

We utilize various third-party services like Google Analytics for analytics purposes. These services may collect and process user data per their respective privacy policies.

Third-Party Services and EU Regulations: We ensure that any third-party services we engage with comply with EU regulations concerning data protection. Before integrating third-party services, we assess their adherence to GDPR guidelines and ensure appropriate data handling practices.

3.8 Content Recommendations

We process collected data to tailor content recommendations and marketing messages based on user preferences.

3.9 Data Required for Violation Detection

We collect specific data to detect, investigate, and prevent fraud or violations of applicable laws.

4. Data Storage Practices

4.1 Storage Duration

We retain data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4.2 Data Deletion

Upon request or withdrawal of consent, we delete Personal Data unless retention is necessary for legal or legitimate purposes.

4.3 Storage Location

Your data may be stored and processed in various locations worldwide, subject to appropriate security measures.

5. Data Access

We may share Personal Data with our affiliates, third-party providers, or entities involved in reorganizations, sales, or mergers. We ensure data access is limited to the extent necessary for fulfilling purposes outlined in this policy.

6. User Rights and Control

You have rights to access, rectify, or delete your Personal Data. We provide tools to exercise these rights and adhere to applicable data protection laws.

7. Children's Privacy

We do not knowingly collect Personal Data from children under 18 without parental consent.

8. Contact Information

For inquiries regarding data protection, contact our Privacy Officer via media@thelematics.co or at the address provided below.

THELEMATICS.COM | CONNECT, 2u2 Web Technologies and related entities Attention: Privacy Officer

9. Revision Date

This Privacy Policy was last updated on 22 February 2022. We reserve the right to update this policy, with notifications to users of any changes.